Triage Officer
215296309
£27,500 Per Annum
Contract
London
All Levels
Posted around 2 months ago
Expires In 3 Days
Job Description
JOB TITLE: Triage Officer – 3 month FTC
LOCATION: London/ Hybrid
EXPERIENCE: minimum 1 year experience
SALARY: £27,500 per annum
OVERVIEW:
• Deliver a high-quality frontline enquiry service to registrants and the public.
• Manage a range of enquiry calls, ensuring all cases are handled in line with customer service standards.
• Recognise and give precedence to cases with high-risk factors for necessary action.
• Ensure compliance with current policies, guidance, and service standards.
• Work together with team members to accomplish team objectives and goals.
• 1 year experience in a similar role managing high volume and varied caseloads.
• Have practical experience operating within a legislative framework and making decisions based on evidence.
• Strong written and verbal communication skills
HOW TO APPLY:
Contact Kaye Thumpston at eNL on 0207 183 8586 or email kaye.thumpston@enllegal.co.uk with your CV, or simply call for a confidential discussion.
eNL will never share your CV with a third party without your express permission. As part of our candidate care process, we aim to respond to all applications in 7 days. If you have not been contacted within this timescale, your application has been unsuccessful on this occasion. Please note our advertisements use PQE/salary levels purely as a guide.
At eNL we value diversity and inclusion. We want to attract people at all levels and encourage applications from all suitably qualified candidates whatever your ethnicity, religion, age, physical or mental disability, sexual orientation, gender identity or any characteristics protected by law in the jurisdictions in which we operate.
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